As a local independent estate agent, Fellows Estates aim to provide the highest standard of service to all Sellers and Buyers, Landlords and Tenants and give an assurance that any grievance you have concerning such service is immediately addressed.
- If you believe you have, or may have, a grievance with one or any of our team, please write a letter outlining your grievance FAO The Business Owner to the address of the office.
- You can locate the office address by clicking Contact Us locating the office address.
- Your correspondence should be acknowledged within 3 working days, investigated thoroughly in accordance with established in-house procedures and replied to within 14 working days of receipt. If the office requires longer than this timescale they will advise you in writing and confirm their revised response date.
Should your grievance not be resolved to your satisfaction following an internal investigation, you can refer the matter to the Property Redress Scheme https://www.theprs.co.uk/ who are an independent organisation.
Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.
Phone 0333 321 9418
Email info@theprs.co.uk
